Get in touch with us

We’re here to make sure your MaxBeauty experience is smooth, supportive, and frustration-free. Whether you have a question, need help with your subscription, or something isn’t working the way it should, this is the place to start.

Need help? Contact us directly via this form

or email support@themaxbeauty.com
(Average Response Time ~10 min.)

Common Questions:

Here are answers to some of the most common questions — you might not need to wait!

I can’t log in. What should I do?

First, make sure you’re using the correct email and password. If you forgot your password, just click the “Forgot Password?” link on the login page and follow the instructions to reset it. If you still have trouble accessing your account, contact our support team and we’ll help you get back in.

I can’t access my course.

Make sure you're logged in using the email you used during registration. If you're still having trouble, log out and back in. If that doesn’t work, please contact our support team.

I have a billing issue. What should I do?

If you’re experiencing any billing problems, please contact our support team. We’ll investigate the issue and ensure it’s resolved as quickly as possible.

Where can I find my PDF downloads?

You may find your PDFs in the course syllabus.

How do I manage my subscription?

Contact our support team. 

I have a question about the course content.

You can message your AI Beauty Consultant inside the course interface anytime — it’s available 24/7 to help with routine adjustments, product questions, or next steps.

Something’s not working right (technical issue).

Try the following first:
- Refresh the page
- Clear your browser cookies/cache
- Switch to another browser or device
Still stuck? Contact us using the form above and include a screenshot of the issue if possible.

Helpful Links

- MY SUBSCRIPTION
- PRODUCT MANUAL
- FAQ
We're not just a platform — we're your care partner. Every question is welcome, and every user deserves thoughtful, human-centered support. We’re here for you.